Puppy Love Australia puppy love

Privacy policy

Last updated: 18 July 2026

Puppy Love Australia operates puppyloveaustralia.com. This policy explains how we collect, use and disclose your personal information when you visit our store, make a purchase or contact us. Our store is powered by Shopify, which processes information on our behalf to provide the shopping experience.

What we collect

  • Contact details: name, shipping and billing address, email and phone number.
  • Order information: the products you view, add to cart or purchase, and your transaction history.
  • Payment information: processed securely by Shopify Payments and our payment providers. We never see or store your full card details.
  • Device and usage information: IP address, browser and interaction data collected through cookies and similar technologies.

How we use it

We use your information to process and deliver orders, provide customer support, send order updates, improve the store, prevent fraud, and, if you opt in, send marketing emails. You can unsubscribe from marketing at any time using the link in any email.

Who we share it with

We share information only where needed to run the store: with Shopify (our platform), payment providers, fulfilment and shipping partners who deliver your order, and analytics and marketing services. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember preferences and understand how the store is used. You can control cookies through your browser settings.

Your rights

You may request access to, correction of, or deletion of your personal information at any time. Australian customers have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. EU and UK visitors have equivalent rights under the GDPR, including objection to processing and data portability. To exercise any right, email us at the address below and we will respond within a reasonable timeframe.

Retention and security

We keep personal information only as long as needed for orders, legal obligations and dispute resolution. No online transmission is completely secure, so please use appropriate care when sending us sensitive information.

International transfers

Your information may be processed outside your country, including by Shopify and our fulfilment partners. Where required, recognised safeguards are used for these transfers.

Changes

We may update this policy from time to time. The latest version will always be published on this page.

Contact

Privacy questions and requests: hello@puppyloveaustralia.com